Frequently asked questions
Read below to see some of the most frequently asked questions customers have asked Sammy! If you have any questions or would like to place an order, email firstname.lastname@example.org.
Q & A
Q: Any current COVID-19 impacts on KicksBySammy?
A: Business is operating relatively normal. KBS is in constant contact with our manufacturers & suppliers who are taking the necessary precautions to protect their employees. As such, carriers are experiencing extremely high delays so please be understanding if product deliveries take ~4 weeks for delivery!
Q: Does KicksBySammy offer phone support?
A: Currently we do not offer customer service over the phone. We do offer support through email and have a 24-48 hour turn around on those requests. Please reach out to us at email@example.com or direct message us @kicksbysammy on Instagram to get your questions answered. If you would like to schedule a call email us the request.
Q: When will I receive my order?
A: Each item is a made-to-order and printed on-demand. This means that when you place your order, we print that item(s) just for you! On average, you should receive your order within 3 weeks, but that may vary depending on the size of the order and time of year.
Q: I ordered multiple items, will everything arrive together?
A: Typically, your full order will arrive together. However, depending on what products were ordered, items may be shipped out as soon as they have been processed rather waiting until the entire order is complete.
Q: What method does KicksBySammy ship orders?
A: Orders are usually shipped via Priority Mail USPS unless noted otherwise by the customer.
Q: Does KicksBySammy ship orders internationally?
A: We do not currently offer International shipping through kicksbysammy.com... If you need international shipping please email us and we can create a custom shipping quote for you. For Asia inquiries please contact our partner, Wow What Wear @ https://www.wowwhatwear.com/ and they will help set up a KicksBySammy order for you.
Q: What is your return policy?
A: All orders are final sale. We cannot accept returns due to the fact that each item is a made-to-order exclusively for the customer who ordered it. If the item arrives damaged, please email firstname.lastname@example.org within 72 hours of delivery with an image of the damage and we will address the issue ASAP.
Q: Can I cancel or modify my order?
A: All orders are final, so make sure everything looks correct (including spelling of a name) at checkout.
Q: Do you wholesale to retail stores?
A: Yes! Please reach out to us at email@example.com
Q: I’d love the opportunity to collaborate with KicksBySammy. Who do I reach out to?
A: We are always open to new collaborations. Please reach out to us at firstname.lastname@example.org
Q: Is everything you design hand-drawn?
A: Yes, everything we do is hand-drawn! For shoes, we draw right on them, and for other products the art gets printed.
Q: Do I have to send you a pair of shoes to get them customized or do you provide the shoes?
A: Many customers ship us shoes and work with Sammy to create a unique, custom design! Another option, customers can tell us the type of shoe/size they want and we will order it and add it to the bill.
Q: What is the difference between a minky and sherpa blanket?
A: Minky blanket is super soft and plush, 100% polyester with a white interior. Our sherpa blanket is silken faux micromink top and snuggles into the lusciously soft faux sheepskin sherpa reversing back. Images below: